Coraiv FAQs
Customization Notes/Materials
Our brand's products feature hand-polished natural crystal beads.
Each crystal possesses unique characteristics—its color, patterns, structure, refracted light, and energy field.
Unlike synthetic crystals, natural crystals rarely achieve a “perfect” state.
Each bead is a one-of-a-kind natural creation, with patterns and forms formed entirely by nature. The drilling process may cause slight changes in the mineral structure, resulting in some inconsistencies in appearance after drilling. This is normal and does not indicate a quality issue.
Standard findings are sterling silver (925). Custom options include 14k/18k gold and platinum.
Wrist Circumference Selection
Please note or select your actual wrist circumference. We will automatically add 0.5-1cm to ensure a comfortable fit. If you prefer a looser or tighter fit, please specify accordingly.
The default wrist circumference is 15-15.5cm, suitable for most wearers. Resizing smaller is complimentary (excess beads will be included as spares). Resizing larger may incur additional charges depending on the specific case.
Wrist Circumference Measurement Methods
(1) Tape Measure Method
Wrap a tape measure snugly around the narrowest part of your wrist without pulling too tight or loosely. The circumference measured is your wrist size. No extra allowance is needed.
(2) String Measurement Method
Wrap a piece of string snugly around the narrowest part of your wrist without pulling too tight or loosely. Mark the point where the ends meet. Measure the length of the string with a ruler; this is your wrist circumference.
Shipping Timeline
Custom products require detailed design discussions and material confirmations. Typically, items ship within 10 days of receiving the deposit. Products requiring custom inlay take 15-20 days for shipment.
After-Sales Policy
Custom items are non-returnable and non-exchangeable without cause. All products undergo inspection before dispatch to ensure they are in perfect condition. If issues arise due to incorrect wrist measurements, adjustments may be possible, but customers are responsible for round-trip shipping costs.
Care Instructions
Avoid prolonged exposure to water and prevent violent impacts. Store in a dry environment. Crystal requires proper care; gentle handling and wearing will extend its lifespan.